Returns & Refunds
Sussed Out want you to be happy with your purchase from us, so if for any reason your unhappy, we’ll do our best to put things right.
We conform to the distance selling regulations and offer a flexible returns policy and we’re are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or faulty upon receipt or you simply don’t like what you’ve ordered.
We politely ask that:
- You notify us that there’s a problem within 14 days of receipt.
- Goods are returned within 30 days of receipt.
- Goods must be in original undamaged packaging.
- Goods must not be fitted or used.
Please notify us of a return by email at: info@sussedoutsuspension.co.uk with ‘Return’ and your order number in the subject line.
Please send all returns to the following address:
Sussed Out Suspension & Cycles
Unit 2c, The Gattinetts
Hadleigh Road
East Bergholt
Colchester
CO7 6QT
We highly recommend you send your return by a registered service in case it’s lost or damaged in transit and make sure you keep your postage receipt. Sussed Out cannot be responsible for loss or damage of goods in transit back to us.
We only refund return postage in cases where the product is damaged or faulty upon receipt however this is not applicable if you have purchased from overseas. Any postage costs incurred during a warranty or returns case will need to be paid for at the standard rate.
When we receive the return we’ll either credit you in full for the amount you originally paid, or repair or send you a replacement at our expense (excluding postage for overseas customers.) If there is no issue with the product, it will incur a 15% re-stocking fee due to many items being special ordered.
All goods purchased from Sussed Out are coved by a full manufacturers warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Sussed Out has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.
If in doubt please contact us on info@sussedoutsuspension.co.uk or 01206 299641.
